Intelligent automation is set to transform our lives. For business services, it promises huge gains, including lower costs along with better market insight into customer experiences.
As a result, many organizations are already using basic robotic process automation (RPA) to carry out simple, rules-based tasks to become more productive.
To realize intelligent automation benefits faster, many organizations want to accelerate the automation journey. In our experience, seeking this goal requires planning that should follow four principles:
- Business led; technology enabled
- Start small, execute well and scale up rapidly
- Develop an internal automation capability to sustain progress
- Use RPA to achieve greater productivity and as a stepping stone for enhanced process and cognitive automation that can lead to transformational change
The next step is to introduce more sophisticated intelligent automation classes that have the potential to lead to transformational change.
Rethinking Automation Myths
Misconceptions about intelligent automation can delay the automation journey or dilute potential benefits. Following are five common myths along with our views on the truth.
- “ Implementing a bot will significantly improve productivity.” – Yes, but boosting productivity is often more complex than expected. For example, implementing a new process and managing change simultaneously can dilute savings.
- “We need to transform our processes before adding RPA. »– Ideally yes, but you can incorporate process transformation into your RPA journey, either before or after automation. RPA is another lever that can be combined with more traditional transformation tools.
- “We can deploy our first bot quickly.” – The pilot can take longer than expected. This is because you need to build the right infrastructure, capabilities and sponsorship. The cost per bot will decrease significantly as you scale up and accelerate your execution speed.
- “We need to build lots of bots.” – Don’t get mesmerized by volume. Utilization per bot is a better measure for understanding automation effectiveness and efficiency.
- “We can move straight to cognitive solutions.” – Evaluate your needs and capabilities. While some organizations begin with small cognitive pilots, RPA can also be a stepping stone in your automation journey.
See the bigger picture – Implementing intelligent automation is more than just technological change. It affects components across your operating model.
Click here to access KPMG’s discussion paper